Always on. Never off-script.
Morshed answers from your knowledge, not its imagination — and knows exactly when to bring in a person.
One assistant across WhatsApp, Telegram, and your website — same knowledge, same tone, every channel.
Every reply is retrieved from your own knowledge base, with continuous answer validation.
Customers speak or type in Arabic or English; Morshed follows either, mid-conversation.
When a case needs a person, the full conversation and context transfer with it — no repeating.
Booking, rescheduling, order status, ticket creation — connected to your systems, not just chat.
Intents, satisfaction, and deflection — see what customers ask and what Morshed resolves alone.
Live in weeks, learning from day one.
FAQs, policies, and documents become Morshed’s only source of truth.
Pre-built connectors for WhatsApp, Telegram, and web chat go live without custom builds.
Customers get instant, accurate replies around the clock — in their language.
Anything sensitive or complex routes to your team with the full history attached.
The conversations it handles best.
Instant answers to the questions that fill your queues — with policy links, not guesses.
Customers ask where their order is; Morshed fetches live status and answers with the ETA.
Suggests open slots, books, reschedules, and confirms — end to end.
IT and HR answers for employees, with a ticket created automatically when self-service is not enough.
Start small. Scale when it proves itself.
- One channel (web, WhatsApp, or Telegram)
- Core FAQ assistant
- Arabic & English
- Email support
- Omnichannel: WhatsApp, Telegram, web
- Answers grounded in your knowledge base
- Human handoff with full history
- Analytics dashboard
- Priority support
- Private-cloud or on-premises deployment
- SLA & SSO
- Custom integrations
- Dedicated success team