03 / Voice · Marahel product

Voice agents that answer, resolve, and take action.

Our AI voice agents answer and place calls in natural Arabic and English. They book appointments, open tickets, qualify leads, and route urgent cases — handing the conversation to your team the moment it matters.

Inbound & outbound Natural Arabic voices Acts on your systems
Voice AI Center — live operations
Live call · Arabic
AI Voice Agent
00:42
CallerI need to move my dermatology appointment to next week.
AgentTuesday at 3:30 PM is available — shall I book it?
CallerYes, perfect. Thank you.
✓ Appointment booked — Tuesday, 3:30 PM ✓ Confirmation sent by SMS → CRM record updated
What it does

A phone line that never rings unanswered.

Not an IVR with better recordings — a voice agent that holds real conversations and completes real tasks.

01Answers every call

Inbound calls are answered on the first ring, around the clock — no menus, no hold music.

02Makes calls too

Outbound reminders, confirmations, follow-ups, and lead qualification at scale.

03Natural Arabic & English

Voices and comprehension built for the Kingdom — dialects included, code-switching handled.

04Completes the task

Books and reschedules appointments, opens tickets, updates your CRM — during the call.

05Knows when to hand off

Urgent, sensitive, or complex calls route to your team with a live summary of what was said.

06Every call measured

Live transcription, sentiment, and QA scoring across 100% of conversations — not a sample.

How it works

From phone number to voice operation.

01Connect your lines

Existing numbers and telephony connect directly — no rip-and-replace.

02Design conversations

Define what agents can say and do, grounded in your knowledge and policies.

03Agents take the calls

Inbound and outbound, in Arabic and English, acting on your real systems.

04Your team supervises

Live dashboards, transcripts, and QA scores — with humans one tap from any call.

Where it fits

Where a voice agent earns its keep.

01
Appointment lines

Clinics and services where every missed call is a missed booking — answered, booked, confirmed.

02
Support hotlines

First-line resolution for common issues; instant escalation with context for everything else.

03
Lead follow-up

Every inquiry called back in minutes, qualified, and handed to sales while interest is warm.

04
Reminders & renewals

Payment reminders, renewal calls, and no-show reduction — polite, persistent, measurable.

Hosted in Saudi ArabiaManaged deployments run on infrastructure inside the Kingdom, with private-cloud and on-premises options.
PDPL-readyData handling designed for Saudi data-protection requirements from day one.
Arabic-firstBuilt for Arabic and fluent in English — not translated after the fact.
Build with Marahel

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